3D FlipBook - "Forbidden Error on Update - Missing Product in Dashboard"

"I am getting a 'Forbidden' error when trying to update via WordPress. My account only shows the WPBakery Add-on, but I have a 3-site Yearly license for the main plugin (License: SP-1F8B0001...). Please sync the Unreal FlipBook WordPress plugin to my 'My Items' list." Please notify me by email when this is resolved. kathy@extendedweekendgetaways.com where this account is handled. Or corporate email kathy@barnettpro.com