3D FlipBook - New PDF not loading

l***n@umsteadlaw.com
2025-07-02
2025-07-02

I made some changes to a previous PDF and loaded it in the Media File under a new name. The Flipbook doesn't seem to want to update to the new file and keeps looking for the old file. I'm only putting the new file name in the Shortcode.

https://scottumstead.com/real-estate-agent-brochure-scott-umstead-p-a/

Replies

l***n@umsteadlaw.com
2025-07-03
2025-07-03

Also getting Error 500 message.

l***n@umsteadlaw.com
2025-07-09
2025-07-09

Is there any other way to contact support?

a***r@3dflipbook.net
2025-07-24
2025-07-24

Error 500 - something is wrong on the server side. Your page does not exist. Did you resolve the issue?

l***n@umsteadlaw.com
2025-07-28
2025-07-28

I had to delete the page and duplicate every page my flipbook link was on. I downloaded new software because it took so long for a response. No my issue was not resolved.

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