Hi! I purchased the Plugin with this email. Unfortunately, due to a disk failure, I took the Plugin and license. Could I have it back? Thanks.
Replies
a***r@3dflipbook.net
2024-10-10
2024-10-10
Hi, we resent your receipt, so you can download the plugin again.
g***g@alice.it
2024-10-11
2024-10-11
Thank you, very kind!
g***g@alice.it
2024-10-11
2024-10-11
Hi I changed hosting. I uninstalled the plugin on the old site and installed the plugin on the new site. But it tells me that the license is already active
a***r@3dflipbook.net
2024-10-11
2024-10-11
You need to deactivate the license in the plugin settings on the old site first.
g***g@alice.it
2024-10-11
2024-10-11
unfortunately it has been deleted and I don't know where to find to deactivate the license. maybe i can reinstall it and then deactivate?
a***r@3dflipbook.net
2024-10-11
2024-10-11
Install it again, activate the license in the plugin settings and deactivate then delete the plugin.
g***g@alice.it
2024-10-11
2024-10-11
Thank you!
g***g@alice.it
2024-10-11
2024-10-11
Unfortunately I can't deactivate the license on the old site, it gives me this: "License server is not available". Even if I uninstall it the license remains active
g***g@alice.it
2024-10-15
2024-10-15
Solved.
It was the permissions related to the "Server To Server" connection
Hi, we resent your receipt, so you can download the plugin again.
Thank you, very kind!
Hi I changed hosting. I uninstalled the plugin on the old site and installed the plugin on the new site. But it tells me that the license is already active
You need to deactivate the license in the plugin settings on the old site first.
unfortunately it has been deleted and I don't know where to find to deactivate the license. maybe i can reinstall it and then deactivate?
Install it again, activate the license in the plugin settings and deactivate then delete the plugin.
Thank you!
Unfortunately I can't deactivate the license on the old site, it gives me this: "License server is not available". Even if I uninstall it the license remains active
Solved. It was the permissions related to the "Server To Server" connection