3D FlipBook - pdf file not loading- application stuck
h***g@gmail.com
2024-08-24
2024-08-24
The page with my flipbooks stays with 'the application is loading' placeholder but never actually shows the pdf file. It had always worked in the past versions. I made a new test flipbook and added a new pdf file. There as well the problem remained ; iam stuck in the 'the application is loading' . Here the link to the page. I had written about this problem already two weeks ago but had no response. I also haven't found my question on the support page. Would there be anyone who I could talk to directly at the support team?
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Please write a link to your page
sorry, I thought I had added the link. Here it is: https://hoffmannprinting.com/otherworks-cahiers/
They are working fine on our devices, please try to clear the browser cache.
Also, we do not recommend to use more than one book on a page in the inline mode - it will lead to slow loading. Use thumbnail lightbox view mode.
Thanks for getting back to me. Clearing browser cache did not work. I think the problem lies with my version of firefox. I am running MacOS Catalina (10.15) and firefox 115.14. Same problem with safari. The books showed up on chrome though! Checked on other (old) computers) MacOS High Sierra with firefox 129 works. High Sierra with firefox 115.14 on macbook air does not. I know this is all very old and I totally get that you can't check all the old mac versions. Thanks for your help. I have a temporary work around with chrome and will have to upgrade at some point. Interesting side note: If I open your 3D flipbook website in my firefox version 115.14 and click on the sample books, they show up without a problem.
Could you check the debugging console of those browsers for any errors?