3D FlipBook - License key is not working

t***d@gmail.com
2022-12-07
2022-12-07

I purchased the pro version of the 3D FlipBook plugin with the lifetime license, but when I enter the license key provided it says "license not found". What do I need to do in order to resolve this?

Replies

a***r@3dflipbook.net
2022-12-07
2022-12-07

What is your purchase email?

t***d@gmail.com
2022-12-07
2022-12-07

info@???.com

a***r@3dflipbook.net
2022-12-07
2022-12-07

Try to enter this key ??? waiting for your response.

t***d@gmail.com
2022-12-07
2022-12-07

It says " License already activated"

a***r@3dflipbook.net
2022-12-07
2022-12-07

Ok, you bought jQuery version, that's why it says license not found

t***d@gmail.com
2022-12-07
2022-12-07

Oh I accidentally purchased the wrong version then, I meant to purchase the Wordpress version of the plugin. What can I do now?

If I wanted to upload the plugin would any pdf files already uploaded be affect with the change or would I have to complete readd those files?

a***r@3dflipbook.net
2022-12-07
2022-12-07

We can refund and you will purchase the right version, you cannot install this one in WordPress.

t***d@gmail.com
2022-12-07
2022-12-08

Please refund that order and I'll go purchase the correct licensing key. How long will it take to get that order refunded?

a***r@3dflipbook.net
2022-12-07
2022-12-07

We refunded. Now we need to wait for the payment processor.

t***d@gmail.com
2022-12-07
2022-12-07

Awesome thanks for your help and also sorry for the mix-up.

Will you be sending a refund notice to our email? If so, could you also CC my gmail account since we're having issue with our company SMTP servers at the moment due to RackSpace's recent cyberware attack.

a***r@3dflipbook.net
2022-12-07
2022-12-07

Check your card statement - it already should be refunded.

t***d@gmail.com
2022-12-08
2022-12-08

Hasn't shown up on my credit card statement yet, but I'll let you know once it shows up.

a***r@3dflipbook.net
2022-12-08
2022-12-08

Card number ending on 70?

t***d@gmail.com
2022-12-08
2022-12-08

Yes

a***r@3dflipbook.net
2022-12-08
2022-12-08

Ok let's wait at least 3 business days, but usually funds returns in seconds.

t***d@gmail.com
2022-12-14
2022-12-14

Quick update for me. I've gotten the refund for the jQuery version and have purchase the correct WordPress version that I needed. The license and plugin works great on my website! Thanks a lot for your help!

h***a@educacion.gob.ec
2023-01-04
2023-01-04

Hello. Please help me, I bought the pro license through a third party, but when I download the plugin and upload it to my page, only the lite version is installed, and it does not present the option to register the license I purchased.

Thank you

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