3D FlipBook - Flipbook is stuck at
s***r@groupsjr.com
2022-06-14
2022-11-15
When trying to assign any PDFs in the WordPress admin in Chrome that are larger that 1 MB in size, we get a message saying "Please wait! The book is processing...". But the book never finishes processing in the WordPress admin and the flipbook won't render on the front-end. This seems to be localized to Chrome and the Flipbook is loading properly in Safari and Firefox. But our team and the client all use Chrome, so trying to figure out what can be done to fix it in Chrome as well. If we try a PDF that is smaller that 1 MB in size, it will load properly in all browsers.
I can provide a link to a staging site as well as an admin login to staging if you think that might help you to sort out the issue. Thank you.
Replies
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Hi, just following up here. Can you please let me know if this is something you think can be resolved? We really like your product but might have to request a refund and look elsewhere if we're not able to get support. Thank you!
Hi, we need access to your WordPress dashboard to check the issue, write to us author@3dflipbook.net
Hello. Our client we are working with was frustrated with how long it was taking to get support and needed to get this project up. So we no longer need support and we've removed your plugin and found another alternative. But thank you for getting back to us. Overall we liked your plugin but not sure if the problem was ultimately with the plugin itself, the hosting provider (Pantheon), or a combination of the two.
Hi, we are experiencing almost exactly the same issue using Pantheon, having issues with files bigger than 1MB in Edge and Chrome, but not in Firefox. Was there ever a solution found to this problem or figured out what may be causing it?
Thanks!
c***l@medel.com , could you write a link to your page?