3D FlipBook - Flipbook is stuck at "Please wait! The book is processing..." in the WordPress admin

s***r@groupsjr.com
2022-06-14
2022-06-14

When trying to assign any PDFs in the WordPress admin in Chrome that are larger that 1 MB in size, we get a message saying "Please wait! The book is processing...". But the book never finishes processing in the WordPress admin and the flipbook won't render on the front-end. This seems to be localized to Chrome and the Flipbook is loading properly in Safari and Firefox. But our team and the client all use Chrome, so trying to figure out what can be done to fix it in Chrome as well. If we try a PDF that is smaller that 1 MB in size, it will load properly in all browsers.

I can provide a link to a staging site as well as an admin login to staging if you think that might help you to sort out the issue. Thank you.

Replies

s***r@groupsjr.com
2022-06-22
2022-06-22

Hi, just following up here. Can you please let me know if this is something you think can be resolved? We really like your product but might have to request a refund and look elsewhere if we're not able to get support. Thank you!

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