3D FlipBook - page crashes in safari but not in chrome

l***n@theparklander.com
2021-12-01
2021-12-13

I have a page, that had been working fine until recently (not sure if its an apple update created an issue or something else). But now, it doesn't open in safari, but works fine on chrome, or iPhone (latest OS, as of now).

The site is: https://theparklander.com/3d-flip-book/november-2021/

Replies

a***r@3dflipbook.net
2021-12-03
2021-12-03

Could you check this page https://get.webgl.org/ in safari?

l***n@theparklander.com
2021-12-03
2021-12-03

Yes, and it showed correctly.

a***r@3dflipbook.net
2021-12-03
2021-12-03

What is your MacOS and safari versions?

a***r@3dflipbook.net
2021-12-03
2021-12-03

And update the plugin, you use 1.10.15, but latest is 1.11.5

l***n@theparklander.com
2021-12-03
2021-12-03

How do you update? I don't see an update option in WP.

a***r@3dflipbook.net
2021-12-03
2021-12-03

We resent your receipt. Download the new version using it. Remove the old version and install the new one. Go to the plugin settings and enter your license key for auto updates.

d***r@gmail.com
2021-12-04
2021-12-04

Hi, I had the same problem. So I followed the sept you proposed to I manage to l***n@theparklander.com and upload again the Pro version but this 1.10.16 version 😔

l***n@theparklander.com
2021-12-07
2021-12-07

I did the upgrade, and had to do a cache clear. then it all worked! thanks!

m***s@mbit-beratung.de
2021-12-13
2021-12-13

I've got the same problem with crashing pages, but not only in Safari... also in Firefox the page page crashes and in Chrome the PDF is not shown.

I'm using WP 5.8.2 and 3D FlipBook - Lite Edition 1.11.5. Examples of the flip books: https://kathleens.de/3d-flip-book/speisekarte202111/ https://kathleens.de/3d-flip-book/speisekarte202108/ https://kathleens.de/3d-flip-book/speisekarte-juni2021/

a***r@3dflipbook.net
2021-12-13
2021-12-13

m***s@mbit-beratung.de, just checked your pages: https://ibb.co/ZGMxQPz - workas fine in Firefox, Chrome, Edge and Safari

d***r@gmail.com
2021-12-13
2021-12-13

ar@3dflipbook.net can you please help me. I have done all the steps you recommended to ln@theparklander.com but still the version is 1.10.16 😔

a***r@3dflipbook.net
2021-12-13
2021-12-13

d***r@gmail.com, could you provide access to your WP? write me on author@3dflipbook.net

m***s@mbit-beratung.de
2021-12-13
2021-12-13

it is really not working in Safari Version 15.1 ... not only my flipbooks are crashing, but even the page of 'theparklander' (in top of this topic) does. I've sent you an email with a screen recording demonstrating this for one of my flipbooks.

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