3D FlipBook - Controls Missing on Mobile - Asking Other Users

i***o@englewoodclassifieds.com
2021-08-31
2021-09-23

Is anyone else having a problem where the controls do not show on mobile? I have to turn my Samsung A42 to the landscape side and then back to portrait for the controls to appear. I have tried at least a dozen different size and different scaled PDFs. Can someone tell me how they fixed this issue? Thanks!

Replies

i***o@englewoodclassifieds.com
2021-08-31
2021-08-31

Ivan, if I purchase the Pro version, can you fix this? I don't mind paying if I know it will work the way I need it to work. I can provide screen shots from my phone. Thanks.

a***r@3dflipbook.net
2021-08-31
2021-08-31

hi there, i guess it requires to scroll down to get the controls. Could you write a link to your page?

i***o@englewoodclassifieds.com
2021-08-31
2021-08-31

Here is the web page: https://englewoodclassifieds.com/3d-flip-book/deal-and-discount-book/

Here is a screen shot of my phone when you go to the page: https://englewoodclassifieds.com/wp-content/uploads/2021/08/thumbnail.jpg I can't scroll down to the controls - they just don't appear.

Here is a screen shot after I flip my phone to the side and back up. https://englewoodclassifieds.com/wp-content/uploads/2021/08/thumbnail-after-flipping-phone.jpg The controls appear on the landscape side, and stay present when I flip the phone back to portrait.

It looks great on desktop.

i***o@englewoodclassifieds.com
2021-09-01
2021-09-01

Hi Ivan. Do you need anything else from me? Thanks. -John

a***r@3dflipbook.net
2021-09-01
2021-09-01
i***o@englewoodclassifieds.com
2021-09-01
2021-09-01

What type of phone are you using? I am using a Samsung A42. Scrolling does not work on the flip book. Scrolling works on the rest of the website and ever other website. I have tried both chrome and duck duck go browsers.

i***o@englewoodclassifieds.com
2021-09-01
2021-09-01

Ah. I was trying to press on the magazine to scroll. So you have to scroll using the arrow. I also found it worked if I scrolled from the very top of the page.

i***o@englewoodclassifieds.com
2021-09-01
2021-09-01

Thanks for your help.

a***r@3dflipbook.net
2021-09-01
2021-09-01

Redmi note 8 pro, but this is not important, you need to start scrolling from outside the book, using any html element like in the video. if you try to scroll inside, the plugin by default try to recognize this as swipe to flip pages. Maybe we will add special control for this for usability.

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