3D FlipBook - licence envato

j***c@iconyl.ch
2021-04-05
2021-04-06

Hello I purchased the Pro version with Envato. In order to update to the new plugin version, I de-installed the old one and installed the new one. By doing so, I was asked to re-enter my licence key. And for whatever reason, the envato key does not work... ? It seems you only support Gumroad? What can I do ? Thanks, Regards

Replies

a***r@3dflipbook.net
2021-04-05
2021-04-05

This feature is under development for Envato keys. You can open refund request on Envato and buy on Gumroad if you do not want to wait.

j***c@iconyl.ch
2021-04-05
2021-04-05

Ok, what is your estimated time frame?

j***c@iconyl.ch
2021-04-06
2021-04-06

Hello again, the update failed as well this morning because the licence key does not work. Is it possible to install a previous version? Thanks

a***r@3dflipbook.net
2021-04-06
2021-04-06

Added supporting envato keys. You can use the purchase code, but for updates from wp dashboard you need to have active item support on codecanyon. Otherwise the plugin will say: "license expired" and downloading will be forbidden.

j***c@iconyl.ch
2021-04-08
2021-04-08

Thanks. Unfortunately, licence expired. This is not really client-friendy: I used to have a plugin-in fully functional in a Pro version with updates (and I don't remember that the licence had an expiry date when buying it), and now I don't. I think you should have warned your users of the full impact of your last update. Kind regards.

j***c@iconyl.ch
2021-04-08
2021-04-08

PS: I purchased the Pro version for the ability to change the content of a presentation, not for the support itself.

j***c@iconyl.ch
2021-04-08
2021-04-08

PPS: it seems the Pro feature to update pages is still there. So I only lost the auto-update?

a***r@3dflipbook.net
2021-04-08
2021-04-08

All features are available. Active support is required only for auto updates. You still can update the plugin manually - we publish all updates.

Auto updates is a new function, we thought a lot about prices policy and decided to go this way. We apologizing for all inconvenience, but supporting all clients after single payment is impossible - updates often bring some problem, we receive a lot of new questions after them.

We have lifetime plans with included auto update on our site: https://3dflipbook.net/download-wp

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