3D FlipBook - Incorrect version

l***d@gmail.com
2021-01-25
2021-01-25

Hello,

I meant to purchase the Visual Composer version, and instead purchased the Wordpress version (which doesnt work for me), how can I get the correct version?

Can this be exchanged?

Thank you

Replies

a***r@3dflipbook.net
2021-01-25
2021-01-25

Purchase WPBakery version https://3dflipbook.net/download-vc, we will refund the old payment.

a***r@3dflipbook.net
2021-01-25
2021-01-25

The problem is not in the plugin version - it is something new, unknown for me - probably a conflict with other plugins or the theme. I need access to your WP for debugging.

l***d@gmail.com
2021-01-25
2021-01-25

Login : --- Pass : ---

Thank you

a***r@3dflipbook.net
2021-01-25
2021-01-25

It works in lightbox mode: https://www.portfolio.infographiste-lime.com/flipbook/, so there is a problem in page loader (conflict or something).

l***d@gmail.com
2021-01-25
2021-01-25

ok. is it possible to fix it ?

a***r@3dflipbook.net
2021-01-25
2021-01-26

yes, there is a simple fix, you need to use plugin editor and add into 3d-flip-book/assets/js/client.min.js

if(jQuery('._3d-flip-book.fb3d-fullscreen-mode').length) {
  setInterval(function(){jQuery(window).trigger('resize');},100);
}

i already did this - it is not a good fix, but it works.

l***d@gmail.com
2021-01-26
2021-01-26

Awsome ! Thank you very much ! How can I get refund the old payment of Wordpress version pro in order to Purchase WPBakery version pro.

l***d@gmail.com
2021-01-26
2021-01-26

oups ! I can't edit my Flipbooks anymore :(

a***r@3dflipbook.net
2021-01-26
2021-01-26

Why what happened?

l***d@gmail.com
2021-01-26
2021-01-26

the fields are empty in back office and I don't have unreal flipbook button to generate flipbook.

a***r@3dflipbook.net
2021-01-26
2021-01-26

I removed lite version, use the shortcode generator, and insert it in shortcode block. Or buy wpbackery, we will refund the old payment.

a***r@3dflipbook.net
2021-01-26
2021-01-26

You needed to add the code. It works now.

l***d@gmail.com
2021-01-26
2021-01-26

All good ! Thank you. I'm counting on you for the refund... Have a nice evening !

a***r@3dflipbook.net
2021-01-26
2021-01-26

already refunded.

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