3D FlipBook - Hello ! I just purchase your plugin “Interactive 3D FlipBook” for wordpress, but i have a problem with the installation.

n***5@cecn.net
2019-08-08
2019-08-08

Hello !

I just purchase your plugin “Interactive 3D FlipBook” for wordpress, but i have a problem with the installation. When i add the plugin, its just loading infinitely, and dont install, i mean it dont go to the next step which permit to activate it. My wordpress version is 4.7.2.

Thank you,

Miguel Carreira Dos Santos

Replies

a***r@3dflipbook.net
2019-08-08
2019-08-08

Hello!

What is php version in your web server? If it is 5.x change on 7.x and everything should be fine.

Thank

Ivan.

n***5@cecn.net
2019-08-08
2019-08-08

thanks for your response, my php version is 7.0.15. I ll try to re-download the plugin maybe an error occurred in the download process, because when its come at 49% of installation it restart to 0

a***r@3dflipbook.net
2019-08-08
2019-08-08

please let me know the result when you try, it is important for me.

n***5@cecn.net
2019-08-08
2019-08-08

Unfortunately it do the same, its installing to 49% then back to 0

a***r@3dflipbook.net
2019-08-08
2019-08-08

could you try to upload the plugin manually to the web server, you need to place it in the directory wp-contentplugins, or have a look at the web server logs, because it seems like the server doesn’t support something and throw an exception so the page cannot be loaded.

a***r@3dflipbook.net
2019-08-08
2019-08-08

if you wish you can test the plugin on my debug web-server. Write me your contacts and I send your authentication information.

n***5@cecn.net
2019-08-08
2019-08-08

I install manually like you say and its works “I mean its installed” Now i just have figure out how its work. Thank you for you support and help

a***r@3dflipbook.net
2019-08-08
2019-08-08

that is good, ask again if you have any questions.

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