3D FlipBook - I cannot believe this just will not work, and that the only way that you will assist me is to suggest “the theme you are on

I cannot believe this just will not work, and that the only way that you will assist me is to suggest “the theme you are on is the problem”. They have come back and showed the adhere to all standards of wordpress. I would like a refund on this or at least some effort to assist me to get this working on a standard popular theme.